Terms of Service
Last updated: 30 July 2026
These Terms of Service (“Terms”) govern your use of the Meow Meow Pet Products website at www.meowmeow.com.cy (the “Website”) and purchases made through it.
The Website and the Meow Meow business are operated by Mu Shin Martial Culture LTD, a company registered in Cyprus under registration number HE 432847, with registered office at Thetidos 7, Konia 8300, Paphos - Cyprus (“Meow Meow”, “we”, “us” or “our”).
Please read these Terms before using the Website or placing an order. By placing an order, you confirm that you have read and agree to these Terms. If you do not agree to them, you should not place an order or use the Website.
Our Privacy Policy, Cookie Policy, Shipping and Delivery Policy, Subscription Terms, and Returns, Refunds and Order Cancellation Policy also apply where relevant. Refunds, returns, order changes and cancellations are governed by the separate policy and are not set out in these Terms.
Nothing in these Terms excludes, restricts or replaces any mandatory rights available to consumers under Cyprus or European Union law.
1. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to place an order through the Website.
If you allow another person to use your device, payment method or account, you are responsible for ensuring that they are authorised to do so.
These Terms are intended for retail purchases by consumers. Wholesale purchases and retail-partner arrangements may be subject to separate written terms.
2. Your account
You may be able to purchase products as a guest or by creating an account, depending on the functionality available on the Website.
You are responsible for:
Providing accurate, current and complete information;
Keeping your login details confidential;
Taking reasonable steps to prevent unauthorised access to your account; and
Promptly updating any information that changes.
Please contact us without delay if you believe that your account or password has been used without authorisation.
We may suspend or restrict an account where reasonably necessary to protect the Website, prevent fraud or misuse, comply with legal obligations, or respond to a material breach of these Terms. Where reasonably possible, we will explain the reason for doing so.
3. Products and product information
We take reasonable care to present product descriptions, photographs, weights, dimensions, packaging and other information accurately.
Product images are illustrative. Colours and appearance may vary slightly because of lighting, screen settings, manufacturing tolerances or packaging updates. Minor differences that do not materially affect the product’s identity, quality or intended use will not necessarily mean that the product is defective or incorrectly supplied.
The information printed on the product packaging should be read before use. If information on the Website differs materially from the packaging, or if you have a question about the product, please contact us before using it.
All products are subject to availability. Displaying a product on the Website does not guarantee that it will remain available.
4. Proper product use
Meow Meow cat litter is intended for use as cat litter in a domestic litter tray. It is not food and should not be eaten by people or animals.
Use and store the product in accordance with the instructions and warnings on its packaging. Keep unused litter and used litter away from children, food-preparation areas and other animals that may ingest it. Seek appropriate medical or veterinary advice if a significant quantity is swallowed or if an adverse reaction occurs.
Any statement that litter may be flushed applies only to small quantities, where expressly stated on the packaging, and only where permitted by local wastewater rules and suitable for the property’s plumbing or septic system. Customers are responsible for checking local requirements and should not flush large clumps or large quantities.
General information on the Website is provided for product-use purposes and is not veterinary, medical, plumbing or environmental advice.
5. Placing an order
The Website will allow you to review and correct your order before submitting it. Please check the products, quantities, delivery details and total price carefully.
An order submitted through the Website is an offer to purchase the selected products. The automated order acknowledgement confirms that we have received the order; it does not necessarily mean that we have accepted it.
A binding sales contract is formed when we send an order confirmation expressly accepting the order or when the products are dispatched, whichever occurs first.
We may decline an order before acceptance where, for example:
A product is unavailable;
Payment cannot be authorised;
Delivery cannot be made to the address provided;
The order appears fraudulent or connected with unlawful activity;
An applicable purchase limit has been exceeded; or
There is an obvious error in the product description or price.
If we are unable to accept an order, we will notify you promptly.
6. Prices, VAT and delivery charges
Prices are displayed in euros (€) and include VAT where applicable, unless clearly stated otherwise.
Delivery charges and any other mandatory charges will be shown before you submit the order. Optional additional charges will apply only where you expressly select them.
Prices may change from time to time, but a price change will not affect an order that we have already accepted, except where required by law.
If a price is obviously incorrect and could reasonably have been recognised as an error, we may decline the order before acceptance. If the order has already been accepted, we will contact you and address the error fairly and in accordance with applicable law.
7. Payment
The payment methods accepted by the Website will be displayed at checkout. By submitting payment details, you confirm that:
You are authorised to use the selected payment method;
The information supplied is accurate; and
We or our payment provider may charge the amount shown at checkout.
Payments may be processed by third-party payment providers under their own terms and privacy notices. We do not receive or retain full payment-card details where payment is handled directly by such a provider.
We may use reasonable payment-verification and anti-fraud procedures before accepting or dispatching an order.
8. Subscription orders
Where the Website offers a subscription option, you may select the number of bags to be supplied automatically each month.
By starting a subscription, you:
Request recurring monthly deliveries of the selected products;
Authorise us and our payment provider to charge your selected payment method automatically for each monthly order;
Acknowledge that the subscription continues on a recurring monthly basis in accordance with the subscription information presented at checkout; and
Agree that each monthly order is subject to product availability, the delivery charges shown or disclosed for the subscription, and these Terms.
The subscription discount is currently 5% off the standard product price, unless a different offer is clearly displayed when you subscribe. The discount applies only to eligible subscription products and does not necessarily apply to delivery charges or other fees.
The price of a subscription product, VAT, delivery charges or discount may change for future monthly orders. Where a change affects the recurring amount, we will provide reasonable advance notice before the affected payment is taken, as required by applicable law. Changes will not be applied retrospectively to an order already processed.
If a recurring payment fails, we may retry the payment, ask you to update your payment method, or suspend the relevant monthly shipment.
Additional rules concerning subscription management are provided in our separate Subscription Terms and in the subscription information shown at checkout.
9. Promotions and discount codes
Promotions, introductory offers and discount codes may be subject to additional conditions displayed with the offer.
Unless otherwise stated:
An offer cannot be exchanged for cash;
Only one discount code may be used per order;
A discount applies only to eligible products and during the stated promotional period;
Delivery charges are excluded; and
Offers are subject to availability.
We may refuse a promotion or discount where it has expired, is not applicable to the order, has been used contrary to its stated conditions, or appears to have been obtained or used fraudulently.
10. Delivery
We deliver to the locations and by the methods shown on the Website or at checkout.
Any delivery date or time is an estimate unless we expressly agree that it is binding. We will deliver without undue delay and, unless a different period has been agreed, no later than 30 days after the contract is concluded, subject to applicable law.
You are responsible for providing a complete and accurate delivery address, contact details and any reasonably necessary access instructions.
Risk of loss of or damage to the products passes to you when you, or a person nominated by you other than the carrier, takes physical possession of them. If you independently appoint a carrier that was not offered by us, risk may pass when the products are handed to that carrier, as permitted by law.
Further delivery information is set out in our Shipping and Delivery Policy.
11. Product conformity and statutory rights
We are legally responsible for supplying products that conform to the sales contract, match their description and satisfy the standards required by applicable law.
Nothing in these Terms limits any mandatory legal guarantee or remedy available to you when a product is faulty, damaged, incorrectly supplied or not as described.
The procedure for reporting and resolving such issues is set out in our separate Returns, Refunds and Order Cancellation Policy.
12. Website availability and accuracy
We aim to keep the Website secure, accurate and available. However, we do not promise that access will always be uninterrupted or error-free.
We may temporarily suspend or restrict access for maintenance, security, updates or circumstances beyond our reasonable control. We will try to minimise disruption where reasonably possible.
We may correct errors and update Website content, provided that doing so does not unlawfully alter a contract already formed with you.
13. Acceptable use
You must not:
Use the Website for any unlawful or fraudulent purpose;
Attempt to gain unauthorised access to the Website, an account, server or network;
Introduce malware, harmful code or automated attacks;
Scrape, copy or extract Website content or data by automated means without our written permission;
Interfere with the Website’s operation or another person’s use of it;
Impersonate another person or misrepresent your identity;
Use the Website to transmit unlawful, abusive, defamatory or infringing material; or
Use our content, branding or products in a way that falsely suggests endorsement, partnership or affiliation.
We may take reasonable steps to investigate misuse and protect our rights, users and systems.
14. Intellectual property
The Website and its contents—including text, product names, logos, illustrations, photographs, graphics, videos, design, layout and software—are owned by or licensed to Mu Shin Martial Culture LTD and are protected by applicable intellectual-property laws.
You may view the Website and print or save reasonable extracts for your personal, non-commercial use.
You must not reproduce, modify, republish, distribute, sell, license, frame, commercially exploit or create derivative works from Website content without our prior written permission, except where permitted by law.
No right to use the Meow Meow name, logo, trade dress or other branding is granted under these Terms.
15. Third-party services and links
The Website may contain links to third-party websites or use third-party services, including payment, delivery, analytics and social-media services.
We are not responsible for the content, security, availability or practices of an independent third-party website. Following a third-party link is at your discretion and may be subject to that third party’s own terms and privacy policy.
This does not limit our responsibility for service providers acting on our behalf where the law makes us responsible for them.
16. Privacy, cookies and communications
We process personal data in accordance with our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.
We may share the information reasonably necessary to fulfil an order with payment providers, delivery providers and other service providers, subject to applicable data-protection law.
Order confirmations, receipts, delivery notices, subscription notices and other transactional messages may be sent electronically to the email address or telephone number you provide.
Marketing messages will be sent only where permitted by law. You may withdraw your marketing consent or opt out at any time using the method provided in the message. Opting out of marketing does not prevent necessary service or order communications.
17. Our responsibility
We do not exclude or limit liability where doing so would be unlawful. In particular, nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Deliberate misconduct or gross negligence where liability cannot lawfully be excluded;
Breach of mandatory consumer rights; or
Any other matter for which liability cannot be excluded or limited by law.
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence or if both parties knew, when the contract was formed, that it might occur.
We are not responsible for loss or damage that is not foreseeable, results from your failure to follow product instructions, or is caused by an event outside our reasonable control, except where the law provides otherwise.
Products sold through the Website are intended primarily for domestic and private use. If you use them for commercial or resale purposes without a separate written agreement, we are not responsible for business losses such as loss of profit, revenue, opportunity, goodwill or anticipated savings, to the extent permitted by law.
18. Events outside our reasonable control
We will not be responsible for delay or failure caused by circumstances outside our reasonable control, such as severe weather, natural disaster, epidemic, war, civil unrest, industrial action, transport disruption, utility or telecommunications failure, cyberattack, government action or supply-chain disruption.
Where such an event affects an accepted order, we will contact you where reasonably possible and take reasonable steps to minimise the effect. Your mandatory legal rights remain unaffected.
19. Changes to these Terms
We may update these Terms to reflect changes in law, Website functionality, products, business operations or security requirements.
The version applying to an individual order is the version presented or made available when that order is placed. A later change will not retrospectively alter an existing sales contract unless the change is required by law or you expressly agree to it.
Where a material change affects an ongoing subscription, we will provide reasonable advance notice where required by law.
20. Transfer of rights
We may transfer our rights or obligations under these Terms to another organisation, for example as part of a business reorganisation or transfer, provided that this does not reduce your rights. We will notify you where required by law.
You may transfer your rights under these Terms where the law permits or with our written agreement.
21. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary or, if that is not possible, removed. The remaining provisions will continue in effect.
22. No waiver
If we delay or fail to enforce a right under these Terms, this does not mean that we have waived that right. Any waiver applies only to the specific circumstances in which it is given.
23. Entire agreement
These Terms and the policies expressly referred to in them form the agreement between you and us concerning your use of the Website and purchases made through it.
Nothing in this section excludes liability for fraud or prevents a consumer from relying on mandatory rights or on statements that the law treats as binding.
24. Governing law and disputes
These Terms and contracts formed through the Website are governed by the laws of the Republic of Cyprus.
If you are a consumer resident elsewhere in the European Union or European Economic Area, you also retain the protection of any mandatory consumer laws applicable in your country of residence.
The courts of Cyprus will have jurisdiction, but this does not deprive a consumer of any right under applicable law to bring or defend proceedings in another competent court.
We encourage you to contact us first so that we can try to resolve any concern directly.
25. Contact details
Meow Meow Pet Products
Operated by Mu Shin Martial Culture LTD
Registered office: Thetidos 7, Konia 8300, Paphos - Cyprus
Email: info@meowmeow.com.cy
Telephone: +357-99079093
Website: www.meowmeow.com.cy