Shipping & Delivery Policy

Last updated: 8 August 2026

This Shipping & Delivery Policy applies to orders placed through the Meow Meow website.

Meow Meow Pet Products is operated by Mu Shin Martial Culture LTD, Cyprus.

1. Delivery Area

We currently deliver only within the areas under the effective control of the Republic of Cyprus, as well as Greece.

We do not currently deliver to the northern part of Cyprus.

Available delivery methods may vary depending on your location and the size of your order. The delivery options and charges available for your order will be shown during checkout before payment.

2. Delivery Options

We currently offer the following delivery methods:

  • BOX NOW Locker

  • Akis Express Collection Point

  • Akis Express Home Delivery

  • EasyCourier Home Delivery

  • Collection from Meow Meow in Paphos

If you choose BOX NOW Locker or Akis Express Collection Point, we will normally send your order to the available collection point closest to the delivery address provided with your order.

If you would prefer a particular BOX NOW locker or Akis Express collection point, please contact us as soon as possible after placing your order at info@meowmeow.com.cy or by telephone at +357-99079093 and let us know your preferred location. We will be happy to use it where possible, provided your order has not already been dispatched.

3. Delivery Charges

Based on your ordered item and quantity, the various delivery methods and their respective charges will be displayed at checkout for your to choose from. The delivery prices apply to the standard service zones and main service areas covered by our delivery partners in Cyprus.

These delivery prices apply to the standard service zones and main service areas covered by our delivery partners in Cyprus.

Some outlying or remote locations may be subject to an additional courier charge which cannot always be determined automatically by our website at checkout.

If your delivery address falls outside the applicable courier's standard service area and an additional charge is required, we will contact you before dispatching your order. We will advise you of the additional amount and ask for your approval before proceeding.

You will not be charged an additional delivery amount without your agreement. If you do not wish to pay the additional charge, you may choose another available delivery method or address.

4. BOX NOW Locker Delivery

If you select BOX NOW Locker Delivery, we will normally send your order to the available BOX NOW locker closest to the delivery address provided with your order.

If you prefer a different BOX NOW locker, please contact us as soon as possible after placing your order at info@meowmeow.com.cy or by telephone at +357-99079093 and tell us which locker you would like to use. We will use your preferred locker where possible, provided the parcel has not already been dispatched.

Once your parcel has arrived at the BOX NOW locker, BOX NOW will send you a notification containing the information required to collect your order.

Please collect your parcel within the collection period stated in the BOX NOW notification.

If a parcel is not collected within the permitted period, it may be removed from the locker and ultimately returned to us. If you ask us to send a returned order again, an additional delivery charge may apply.

5. Akis Express Collection Point

If you select Akis Express Collection Point delivery, we will normally send your order to the available Akis Express collection point closest to the delivery address provided with your order.

If you prefer a particular Akis Express collection point, please contact us as soon as possible after placing your order at info@meowmeow.com.cy or by telephone at +357-99079093 and let us know your preferred location. We will use it where possible, provided your parcel has not already been dispatched.

You will receive a notification when your parcel is ready for collection.

Please wait until you have received confirmation before travelling to the collection point and collect your parcel within the period specified by Akis Express.

Uncollected parcels may eventually be returned to us. If you request redelivery of a returned parcel, an additional delivery charge may apply.

6. Home Delivery

Home delivery is available through Akis Express and EasyCourier, subject to service availability at your address.

The delivery prices displayed on our website apply to addresses within the couriers' standard main service zones.

Some outlying or remote areas may attract an additional delivery charge. Where an additional charge applies and cannot be calculated automatically at checkout, we will contact you before dispatch to advise you of the cost and obtain your approval.

If you do not wish to pay the additional charge, you may choose another available delivery method or address.

Please provide a complete and accurate delivery address and a telephone number on which the courier can contact you.

Courier procedures for unsuccessful delivery attempts may vary. The courier may contact you, make another delivery attempt, hold the parcel for collection or return it to us.

7. Free Collection in Paphos

Customers may collect their order directly from us in Paphos free of charge.

If you select this option, we will contact you when your order is ready and provide the collection location and available collection times.

Please do not travel to collect your order until you have received confirmation that it is ready.

Please bring your order confirmation or another reasonable form of identification when collecting your order.

8. Order Processing and Dispatch

Orders are processed and dispatched Monday to Friday, excluding public holidays.

Orders placed and successfully paid for before 2:00 p.m. on a working day will normally begin processing that day.

Orders placed after 2:00 p.m., during weekends or on public holidays will normally begin processing on the next working day.

The 2:00 p.m. cut-off is a processing target and does not guarantee same-day dispatch. Processing may occasionally take longer during busy periods, promotions, stock checks or circumstances outside our reasonable control.

You will receive confirmation when your order has been dispatched or is ready for collection.

9. Estimated Delivery Times

Most orders within the Republic of Cyprus are expected to arrive or become available for collection within approximately 2–3 working days after dispatch.

This is an estimated timeframe and not a guaranteed delivery date.

Remote locations, public holidays, severe weather, unusually high demand, courier disruption or other circumstances may result in longer delivery times.

Unless a different delivery period has been expressly agreed, orders will be delivered without undue delay and within the period required by applicable consumer law.

10. Tracking and Notifications

Where tracking is provided by the selected delivery service, tracking information or collection details will be sent using the email address or telephone number supplied with your order.

Notifications may be sent by Meow Meow, the delivery provider or both.

Please ensure that your contact details are correct and monitor any delivery or collection notifications after your order has been dispatched.

11. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery and contact information when placing an order.

If you notice an error, please contact us as soon as possible at info@meowmeow.com.cyor by telephone at +357-99079093.

We will make reasonable efforts to correct the details before dispatch, but we cannot guarantee that delivery information can be changed once an order has entered processing or has been handed to the delivery provider.

If an order is returned to us because incorrect or incomplete delivery information was supplied, an additional delivery charge may apply if you ask us to send the order again.

12. Delayed or Missing Deliveries

If your order has not arrived or become available for collection within the estimated timeframe, please:

  1. Check the tracking information provided.

  2. Check for messages from the delivery provider.

  3. Contact us at info@meowmeow.com.cy or by telephone at +357-99079093 if you still require assistance.

We will investigate the shipment with the delivery provider. You are not expected to resolve a missing shipment with the courier yourself.

Nothing in this policy affects your statutory rights where an order is not delivered within the agreed or legally required timeframe.

13. Damaged, Incorrect or Incomplete Deliveries

Please inspect your order as soon as reasonably possible after receiving it.

If your parcel arrives damaged, contains an incorrect product or is missing part of your order, please contact us as soon as possible, preferably within 48 hours, and provide:

  • Your name and order number

  • A description of the problem

  • Details of any missing or incorrect products

  • Photographs of the parcel, packaging and affected products, where reasonably possible

Prompt notification helps us investigate the matter with the delivery provider.

The requested 48-hour notification period does not limit your statutory consumer rights.

Please retain the product and packaging until we provide further instructions.

14. Responsibility During Delivery

Meow Meow remains responsible for your order while it is being transported by a delivery provider arranged by us.

Responsibility passes to you when the goods are delivered into your physical possession, collected by you, or received by a person nominated by you other than the delivery provider.

15. Events Outside Our Reasonable Control

Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, road closures, public emergencies, industrial action, disruption to courier networks or other unforeseen events.

Where possible, we will keep affected customers informed and work with the delivery provider to complete delivery as soon as reasonably practicable.

Nothing in this section limits any mandatory rights available to you under applicable consumer law.

16. Contact Us

For shipping and delivery enquiries, please contact:

Meow Meow Pet Products
Operated by Mu Shin Martial Culture LTD
Cyprus
Email: info@meowmeow.com.cy

Telephone: +357-99079093

For information about cancellations, returns and refunds, please see our Returns, Refunds and Order Cancellation Policy.

Nothing in this Shipping & Delivery Policy excludes or restricts any mandatory rights available under Cyprus or European Union consumer-protection law.