Returns, Refunds and Order Cancellation Policy

Last updated: 29 July 2026

This policy applies to purchases made through the Meow Meow website. It should be read together with our Terms and Conditions.

Nothing in this policy limits the rights or remedies available to consumers under applicable Cyprus or European Union law.

1. Changing or cancelling an order

Orders enter processing immediately after they are placed and payment has been successfully completed.

For this reason, we are unable to change the products, quantities, delivery address or delivery method associated with an order once payment has been processed. We do not offer discretionary cancellations after payment has been completed.

Please review your order and delivery information carefully before completing your purchase.

If we receive a valid withdrawal request before dispatch, we will make reasonable efforts to prevent the order from being delivered. If dispatch cannot be stopped, you may be required to receive and return the order following the procedure below.

2. Subscription orders

You may cancel, pause or change future subscription deliveries before the next scheduled payment is processed, either through your customer account or by contacting us.

Once payment for a monthly subscription order has been processed, that shipment is treated as a confirmed order and cannot be changed or cancelled under our discretionary cancellation policy.

Cancelling a subscription prevents future renewals and charges. It does not automatically cancel an order for which payment has already been processed.

3. Returning unwanted products

Should you wish to return a purchase following receipt, you must firstly contact us at info@meowmeow.com.cy to notify us of your intent to return the item.

We will provide the correct return address and instructions. Products should only be returned to us as instructed.

To qualify for a refund on the product, it should be:

• Unopened, unused, undamaged and intact

• In their original packaging

• Securely packaged to prevent damage during return

Please retain your proof of return until your refund has been completed.

4. Opened, used or damaged products

If a returned product has been opened, used, altered, damaged or handled beyond what is reasonably necessary, no refund will be processed.

If this occurs, we will notify you in writing, explain the reason and provide details of the product’s condition.

5. Return-delivery costs

For returns, the customer is responsible for the direct cost of returning the products.

If we arrange a chargeable collection, the cost will be disclosed to you in advance and may be deducted from the refund with your agreement.

We are not responsible for returned products until they have been received by us. We therefore recommend using a tracked service and packaging the products carefully.

6. Refunds

Following a return, we will refund the amount paid for eligible returned products only, and not the initial delivery cost.

Refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notice. However, we may withhold the refund until:

• We receive the returned products

Once issued, your bank or payment provider may require additional time to display the refund in your account.

7. Damaged, faulty, incorrect or incomplete orders

Please inspect your order as soon as reasonably possible after delivery.

If a product is missing, visibly damaged or incorrect, please contact us preferably within 48 hours of delivery. Prompt notification helps us investigate the delivery and resolve the matter quickly.

Please provide:

• Your order number

• A description of the problem

• Details of any missing or incorrect products

• Photographs of the product, packaging and delivery damage, where reasonably possible

Please retain the affected goods and packaging until we provide further instructions. Do not use or dispose of a damaged or incorrect product unless we confirm that you may do so.

Depending on the circumstances and the remedies available under applicable law, we may arrange a replacement, price reduction or refund.

8. Exchanges

We do not offer direct exchanges.

11. Proof of purchase

Please provide your order number, confirmation email, invoice, delivery note or another reasonable form of proof that the product was purchased directly from Meow Meow.

Products purchased through another retailer must be returned to the original place of purchase and are subject to that retailer’s returns policy.

12. Statutory rights

Nothing in this policy excludes, restricts or replaces any mandatory consumer rights or remedies available under Cyprus or European Union law.

Contact us

Meow Meow Pet Products
Operated by Mu Shin Martial Culture LTD
Email: info@meowmeow.com.cy
Telephone: Thetidos 7, Konia 8300, Paphos, Cyprus